Terms of Service

1. Acceptance of terms

Welcome to Songbench ("Songbench", "we" or "us"). Songbench is a project operated by an independent developer and is accessible at https://songbench.online (the "Service"). By accessing or using the Service, you confirm that you are at least 18 years old (or the age of legal majority in your jurisdiction), that you have read and agree to these Terms, and that you agree to our Privacy Policy. If you do not agree, do not use the Service. Continued use after changes means acceptance of the revised Terms.

2. The service

2.1 What we provide. Songbench is a set of audio tools that run entirely in your browser using the Web Audio API. You can slow down or speed up audio while preserving pitch, transpose, loop sections, attenuate a center vocal, add reverb and export WAV files - all on your device.

2.2 Nature of the service. The free tools are provided as-is at no charge. The Service is a digital product; for the paid Pro licence, the licence is granted immediately after payment is confirmed.

2.3 No AI model dependency. Processing is performed locally with standard Web Audio API calls; we do not route your audio through third-party AI model providers.

3. Accounts and purchases

3.1 Free tier. The free tools and all trial usage require no account and no registration. There is no username, password or profile.

3.2 Google sign-in at paid downloads. When you request a paid Pro batch download you are asked to sign in with Google. We verify the Google ID token and use your verified email address to identify the licence holder and prefill the Waffo order. Signing in does not by itself grant a Pro licence, creates no user profile on our servers, and can be ended at any time with Sign out. Google's own terms and privacy policy govern the sign-in service.

3.3 Purchases. Purchases are completed through the hosted checkout provided by Waffo Pancake; we never see or store your payment credentials.

4. Products and pricing

We offer a one-time purchase, Songbench Pro, which grants a lifetime licence to the Pro features for a single user. The current price is shown at checkout (currently 19.00 USD). Full plan details are on the pricing page. We may change prices for future purchases at any time; existing licences are not affected.

5. Billing and payment

5.1 One-time authorisation. Completing a purchase authorises Songbench to charge the amount shown at checkout, via Waffo Pancake, as a single one-time transaction. There is no subscription and no automatic recurring charge.

5.2 Taxes. Prices shown are exclusive of applicable taxes (such as VAT, GST or sales tax) unless stated otherwise; where required by law, taxes are collected at checkout.

6. Delivery

Because the tools run locally, "delivery" means the Pro licence is granted and the Pro features are made available immediately after payment confirmation. No physical or downloadable item is shipped, and no account database is created to receive it; the rendered WAV files are produced on your own device. A Google sign-in may be required before the Pro batch download begins.

7. Refund policy

7.1 General. Because the Service is a digital product delivered immediately, Pro fees are generally non-refundable, except as set out below.

7.2 Refundable cases.

• 7-day coverage: first-time buyers may request a full refund within 7 days of the first charge, provided usage has not been substantial;
• Duplicate charges: a refund for any billing error that charged you more than once;
• Service unavailable: if a verified outage of more than 72 hours prevents use, a pro-rata refund or extension;
• Statutory rights: where applicable law grants a cancellation or refund right (for example the EU/UK 14-day cooling-off period), that right is preserved.

7.3 How to request. Email [email protected] from your purchase address with the transaction ID and reason. We confirm within 2 business days and refund to the original payment method within 5-10 business days where eligible.

7.4 Not refundable. Amounts already consumed, and licences closed for breach of these Terms or the Acceptable Use policy.

8. Billing disputes

If you believe a charge is wrong, email [email protected] before filing a dispute with your bank. We reply within 2 business days and resolve confirmed billing errors within 5 business days.

9. Intellectual property and your content

9.1 Your audio. You retain all rights to the audio you load. We never receive it, so nothing is transferred to us. The WAV files you export are yours to use for any lawful purpose.

9.2 Our software. The Songbench application, brand and site are owned by us and licensed to you for personal and commercial practice use; you may not resell or redistribute the software itself.

9.3 Accuracy. Audio processing may introduce artefacts. You are responsible for reviewing output before relying on it.

10. Acceptable use

10.1 Permitted. Use the Service only for lawful purposes, including personal practice, teaching, research and lawful content creation.

10.2 Prohibited. You agree not to:

• Process or create illegal, defamatory, harassing or fraudulent content;
• Create, distribute or facilitate deepfakes - AI-synthesised audio that impersonates a real person or misleads about its source;
• Process content that sexualises minors or violates child-protection laws;
• Build malware, phishing or attack tooling;
• Infringe any third party's intellectual property or privacy;
• Circumvent or interfere with the Service's security features;
• Resell or sublicense access without prior written approval;
• Violate any applicable law, regulation or card-network rule.

10.3 Copyright reminder. Slowing down or adding reverb to a copyrighted recording does not make it royalty-free. You are responsible for having the right to use the audio you load.

11. Data, privacy and security

Your use is governed by our Privacy Policy. Card data is handled exclusively by the PCI-DSS-compliant processor Waffo Pancake and is not stored on our servers. The Service itself collects no personal data (see the Privacy Policy).

12. Disclaimers and liability

12.1 Disclaimer. The Service is provided "as is" and "as available" without warranties of any kind, including merchantability, fitness for a particular purpose or output accuracy.

12.2 Limitation of liability. To the maximum extent permitted by law, Songbench is not liable for any indirect, incidental, consequential or punitive damages. Our total liability is limited to the amount you paid us in the 12 months before the claim.

13. Term and termination

These Terms apply while you use the Service. We may suspend or terminate access if you breach these Terms, engage in fraud, or where law requires. Your Pro licence, once paid and not revoked for breach, continues for its lifetime. To stop, simply stop using the Service.

14. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which the operator is established, without regard to conflict-of-law rules. Before starting formal proceedings, email [email protected] to attempt an informal resolution.

15. General

We may update these Terms; material changes are notified at least 14 days in advance via an on-page notice or the email used at purchase. If any provision is found invalid, the rest remains in effect. These Terms and the Privacy Policy form the entire agreement between you and Songbench.

16. Contact

For questions about these Terms or billing, contact [email protected]. This single monitored mailbox handles general, billing, refund and privacy enquiries. Using the Service means you have read and agree to these Terms.

Last updated: 2026-11-14 · Songbench · https://songbench.online